Trust and safety
Safety at Synastry
Practical controls and clear boundaries for an adult-only astrology and dating experience.
Adult-only access
Synastry is intended only for adults age 18 and older. Dating access also requires the app’s approved age-and-identity process. A person who is under 18 must not create or use a Synastry account.
Age and identity checks reduce risk, but they cannot guarantee that every statement, photo, or person is genuine. Keep using your own judgment and the safety controls available in the app.
Safer connections
Keep early conversations in Synastry, protect your home and work address, and never share passwords, verification codes, identity documents, financial details, or money with another user. If you decide to meet, choose a public place, tell someone you trust, arrange your own transportation, and leave whenever you feel uncomfortable.
Astrological compatibility, AI-generated prompts, and spiritual content are for reflection and entertainment. They do not establish trustworthiness, consent, safety, or whether a relationship is right for you.
Report, block, and step away
Dating profiles and retained match conversations include in-context safety controls. Blocking is designed to stop further contact and remove the blocked person from eligible discovery. Reporting lets you send a bounded account, profile, match, or conversation concern for review without emailing private evidence.
Do not continue an interaction because you feel pressured to collect proof. Preserve only what is safe and lawful, use the in-app report and block controls, and contact an appropriate local authority when necessary.
Urgent danger and child-safety material
Synastry is not an emergency service. If you or another person may be in immediate danger, contact local emergency services or an appropriate crisis resource where you live.
Do not attach or forward suspected child sexual abuse material through ordinary support email. Use the in-app reporting path when it is safe to do so and contact the legally designated reporting authority for your jurisdiction.
Contact the right channel
General account help may be sent to support@synastry.my. Security or impersonation concerns may be sent to security@synastry.my. Privacy requests may be sent to privacy@synastry.my.
Email is not an emergency channel. Do not email passwords, one-time codes, payment details, identity documents, raw birth data, or sensitive images unless Synastry specifically requests information through a verified secure process.