Refunds & cancellations

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Creating a web account, using the public tools or joining app updates does not start a paid subscription or trial. There is no website purchase to cancel or refund. The Premium prices on our pricing page are planned prices, not an active offer.

If you believe you have been charged for Synastry, check the merchant and purchase channel shown on your receipt and contact support@synastry.my for help identifying the charge.

Future app-store purchases

If paid mobile features become available and you purchase through Apple’s App Store or Google Play, the store’s applicable purchase and refund process will apply alongside your legal rights. These instructions do not mean that Synastry subscriptions are available now.

Apple App Store: use Apple’s refund-request service and follow Apple’s refund guidance for a purchase billed by Apple.

Google Play: follow Google Play’s refund guidance for the purchase shown in your Google Play account. If Google directs you to the developer, contact our support address below.

Eligibility, processing and payment timing depend on the purchase channel, circumstances and applicable law. We cannot guarantee a store’s decision or a particular processing time, and contacting Synastry does not itself submit a request to the store.

Cancellation is separate from a refund

For a future recurring store subscription, cancel through the account and store that billed you. Use Apple’s subscription cancellation instructions or Google Play’s subscription management instructions, and check the confirmation for the renewal and access end dates.

Cancellation does not automatically refund an earlier payment. Deleting the app or your Synastry account does not cancel a store-billed subscription. A refund request and a cancellation may therefore need to be handled separately.

Billing questions and purchase problems

Contact support@synastry.my if you need help with an unexpected or duplicate charge, a purchase you cannot access, or finding the correct refund route. Include the purchase channel, order reference if available, purchase date, amount and currency, and a brief description.

Do not email full payment-card numbers, security codes, passwords, sign-in codes or identity documents. Redact unrelated personal or payment information from any receipt. We may need to verify account or purchase ownership before discussing account-specific details.

Any future direct website sales

If Sableon introduces paid website products or services, their price, delivery, cancellation and refund terms will be provided before checkout. This page does not activate sales or create a paid subscription. Any later policy update will show its publication date and will not remove rights attached to an earlier purchase.

Your legal rights remain protected

Nothing in this policy limits mandatory consumer rights, including remedies for faulty or undelivered digital content, unauthorized charges, or any cancellation or withdrawal right that applies under local law. Store rules and this policy do not override rights that cannot legally be excluded.