Delete your Synastry account

Delete from the app

Open Profile, choose Privacy & Data, and select Delete account. Synastry requires a recent sign-in before it accepts the request. Review the confirmation carefully: deleting an account is permanent and is different from pausing or deactivating only the Dating profile.

Once accepted, the account is locked while the secure deletion workflow runs. Authentication is removed last so a partial provider failure can be retried without reopening access to the account.

What the workflow covers

The deletion workflow is designed to remove account-owned profile, birth and chart, preference, discovery, relationship, message, friend, photo, notification, support, and connected-provider data from Synastry-controlled systems. Store and fraud records are de-identified where they must remain separate from an active account.

Limited information may be retained when applicable law permits or requires it, including security, fraud-prevention, financial, dispute, legal-hold, or safeguarding records. Provider backup and log expiry follows the applicable provider configuration and approved retention schedule.

Subscriptions and purchases

Deleting Synastry does not itself cancel a subscription billed by Apple or Google. Manage or cancel a store subscription in the account settings for the store that billed you. Deletion does not change rights that apply to a completed purchase, refund, chargeback, or store record.

Request help without the app

If you cannot open the app, email privacy@synastry.my from the address associated with your account and ask for account deletion. We may need to verify control of the account through a secure process before acting. Do not attach an identity document unless we specifically request it through a verified secure channel.

For a deletion already in progress, contact support@synastry.my. Do not create a replacement account while the prior request is still processing.

Website-only records

The public website does not create a Synastry app account. To withdraw an early-access signup or request deletion of information associated with a website email inquiry, contact privacy@synastry.my. Analytics choices can be changed from the website footer.